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INT139: Hostel Receptionist Trainee

DESCRIPTION OF THE COMPANY:
This internship is in an agency which provides support to international people in Porto (students, tourists, etc), in finding a place to stay during their stay in the city. Besides managing a hostel and several appartments, they also provide support by passing information about the city and organizing activities, amongst other things, for any international people who visit or live in Porto.

LOCATION: Porto (Portugal)

MINIMUM DURATION: 3 months

START DATE: As soon as possible

AREA: BUSINESS
Business administration, Hospitality management, Tourism

REQUIREMENTS:
- Strong sales skills and commercial awareness
- Ability to interact, communicate and negotiate effectively
- Sound knowledge of domestic and international travel trends
- Degree in Hospitality, Travel, Tourism, Business or relevant field
- Personal travel experience will be considered an advantage

TASKS:

  • Check customers in and out of the hostel
  • Use the reservation system to create new reservations, manage the online bookings, solve overbookings, assign the clients to the rooms and beds
  • Provide information and support to customers about the Hostel and the city
  • Respond to complaints and suggestions, identifying customer needs and expectations and ensuring their resolution or transmission to your supervisor
  • Ensure the preservation and maintenance of the reception, the replacement of the material used and the cleaning and hygiene of the place
  • Collaborate in the definition of the objectives and rules of operation of the reception service and in the implementation of programs to promote the Hostel
  • Sell the products and activities the Hostel has to offer to the customers
  • Answer the phone and e-mails
  • Update the Social Media of the Hostel (Facebook, Instagram, Twitter)
  • Make the beds and help to prepare the Hostel for the new customers

WORKING HOURS: 40 hours per week

LEVEL OF LANGUAGE PROFICIENCY EXPECTED FROM THE TRAINEE:

  • English B2/C1

FINANCIAL CONTRIBUTION

  • Accommodation : provided by the company

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E-mail: info@placementinportugal.com
Phone number: +351 933 270 222

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